Shipping Policy

At The Football Aficionado, we are committed to delivering quality products while maintaining transparency and fairness in our shipping process. Please read this policy carefully before placing an order.

Order Processing Time

• All orders are processed within 3–5 business days after successful payment confirmation.

• Processing includes order verification, quality checks, and dispatch preparation.

• Orders are not processed on Sundays or public holidays.

Shipping & Delivery Time

• Once dispatched, orders are typically delivered within 5–8 business days, depending on the delivery location.

• Delivery timelines are estimated and may vary due to courier delays, weather conditions, festive seasons, or other circumstances beyond our control.

Shipping Charges

• Shipping charges (if applicable) are calculated and displayed at checkout before payment.

• Any free-shipping offers or promotions will be clearly mentioned on the website.

Order Tracking

• After dispatch, customers will receive a tracking link via email and/or WhatsApp.

• Tracking information may take up to 24 hours to become active depending on the courier partner.

• Customers are responsible for tracking their shipment regularly.

Delivery Address Responsibility

• Customers must provide accurate and complete shipping details, including address, PIN code, and contact number.

• The Football Aficionado is not responsible for delivery delays, failed deliveries, or returns caused by incorrect or incomplete address details.

Damaged, Missing, or Incorrect Products

• Any issue related to damaged, missing, or incorrect products must be reported within 48 hours of delivery.

• Clear photos and a complete unboxing video (from sealed package to product) are mandatory to raise a claim.

• Claims without proper photos and unboxing video will not be entertained.

• Claims raised after 48 hours of delivery will not be accepted.

Returned to Origin (RTO) Orders

• Orders returned to origin due to incorrect address, unreachable customer, refusal to accept delivery, or repeated failed delivery attempts will be marked as RTO.

• No refunds will be provided in case of repeated RTOs.

• In such cases, the order will be re-shipped only, subject to additional shipping charges, which must be paid by the customer before re-dispatch.

Lost Shipments

• In rare cases where a shipment is lost in transit, we will coordinate with the courier partner for investigation and resolution as per their policies.

Returns, Refunds & Exchanges

• All returns, refunds, and exchanges are governed by our Refund & Return Policy, available on the website.

• By placing an order, you agree to the terms outlined in that policy.

Shipping Locations

• Currently, we ship only within India.

• International shipping is not available at this time.

Contact Us

For any shipping-related queries, please contact us:

📧 Email: thefootballaficionados@gmail.com
📞 WhatsApp: 7277272226