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FAQ’S
The Football Aficionado – Frequently Asked Questions (FAQs)
How long does it take to process my order?
Orders are processed within 3–5 business days after successful placement.
What is the delivery timeline?
Delivery usually takes 5–8 business days after dispatch.
Can I cancel my order after placing it?
No. Once an order is placed, it cannot be cancelled
Do you accept returns?
No. We do not offer returns once the order is successfully delivered.
Do you offer exchanges?
Exchange is allowed only for size-related issues.
What is the time limit to request an exchange?
Exchange requests must be raised within 48 hours of delivery.
Who pays for exchange shipping?
All exchange-related shipping charges must be paid by the
customer.
Are customized orders eligible for return or exchange?
No. Customized orders are strictly non-returnable and non-exchangeable.
What if I receive a defective product?
Report the issue within 48 hours with clear photos and an unboxing video.
What if I receive the wrong product?
We will arrange pickup, inspect the item, and send the
correct jersey.
Why is an unboxing video mandatory?
It helps verify product condition and delivery issues.
What happens if I don’t provide an unboxing video?
Claims without an unboxing video will not be entertained.
What is Partial COD?
Partial COD requires 200 advance payment; the balance is paid on
delivery.
Is the advance payment refundable?
No. Advance payments are non-refundable.
What happens if my order is returned to origin (RTO)?
No refund is issued; re-shipping is done with extra charges.
Do you block COD for repeated RTOs?
Yes, COD may be disabled for repeated RTO cases.
What quality jerseys do you sell?
We sell premium-quality replica jerseys.
Are these jerseys officially licensed?
We do not claim official licensing.
Are the jerseys suitable for daily wear?
Yes, they are suitable for casual and light sports use.
What is Player Quality?
Lightweight, slim-fit jersey; shorts not included.
What is Master Quality?
Premium finish, regular fit jersey; shorts not included.
What is Kit Quality?
Economical option; jersey with shorts included.
Which quality should I choose?
Player for performance, Master for premium comfort, Kit for value.
Is the fit same across all qualities?
No. Fit varies by quality; refer to the size chart.
Can I exchange if I choose the wrong quality?
No. Exchange is allowed only for size issues.
Will I receive the same product shown in images?
Yes, minor color variations may occur due to lighting.
What payment methods do you accept?
UPI, cards, net banking, and COD (where available).
How can I contact customer support?
Email: thefootballaficionados@gmail.com |
Phone/WhatsApp: 7277272226